Privacy Policy

1. Introduction

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we'll store and handle that data, and keep it safe.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

2. Explaining the Legal Bases We Rely On

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we'll always make clear to you which data is necessary in connection with a particular service.

Contractual Obligations

In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you book a stand, we'll collect your name and full contact information, plus payment details.

Legal Compliance

If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting the Partnership to law enforcement.

Legitimate Interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalised offers.

We will also use your address details to send you direct marketing information by post or email telling you about products that we think might interest you.

3. When Do We Collect Your Personal Data?

• When you make an online purchase
• When you purchase a product or service by phone
• When you engage with us on social media
• When you download or install one of our apps
• When you contact us by any means with queries, complaints etc.
• When you ask one of our Partners to email you information about a product or service.
• When you book to attend an event
• When you choose to complete any surveys we send you
• When you fill in any forms.
• When you've given a third party permission to share with us the information they hold about you
• When our Finance suppliers and partners share information with us about the product you have purchased.
• We collect data from publicly available sources when you have given your consent to share information or where the information is made public as a matter of law.

4. What Sort of Personal Data Do We Collect?

• Your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number. For your security, we'll also keep an encrypted record of your login password.
• Details of your interactions with us through all contact types, phone, at events, online or by using one of our apps.
• Copies of documents you provide to prove your identity where the law requires this.
• Details of your purchase preferences.
• Details of your visits to our websites or apps, and which site you came from to ours.
• Information gathered by the use of cookies in your web browser.
• Personal details which help us to recommend items of interest.
• Payment card information.
• Your comments and product reviews.
• Technical information about your internet connection and browser.
• Your social media username, if you interact with us through those channels.

5. How and Why Do We Use Your Personal Data?

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you products and services that are most likely to interest you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. Of course, if you wish to change how we use your data, you'll find details in the 'What are my rights?' section below.

6. How We Protect Your Personal Data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

• We secure access to all transactional areas of our websites and apps using 'https' technology.
• Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by encryption.
• We regularly monitor our system for possible vulnerabilities and attacks.

7. How Long Will We Keep Your Personal Data?

Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised.

8. Who Do We Share Your Personal Data With?

We sometimes share your personal data with trusted third parties. For example, delivery couriers, stand designers, for fraud management, to handle complaints, debt collection etc.

• We provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

9. What Are Your Rights Over Your Personal Data?

You have the right to request:

• Access to the personal data we hold about you, free of charge in most cases.
• The correction of your personal data when incorrect, out of date or incomplete.
• That we stop using your personal data for direct marketing.
• That we stop any consent-based processing of your personal data after you withdraw that consent.

You can contact us to request to exercise these rights at any time. To ask for your information please email – insomnia@bme-global.com

10. How Can You Stop Direct Marketing?

There are several ways you can stop direct marketing communications from us:

• Click the 'unsubscribe' link in any email communication that we send you.
• Write to insomnia@bme-global.com

11. Contact Us

If you have any questions about this Privacy Policy or relating to our use of your information, write to us at:

BME Global for Conferences and Exhibitions JSC. Villa 263, El-Tess'en Street. 2nd District, 5th Settlement, New Cairo, Egypt or email info@bme-global.com